By accessing the Kangaroo Tours website www.kangaroo.com.br, the user is expressly agreeing to the terms set out on this page.
EXTERNAL PRIVACY POLICY
This privacy policy applies to information collected by Kangaroo through its websites, products, and services. This policy has been prepared as simply as possible to facilitate your understanding, but if you still have questions, our service channels indicated below are at your disposal.
KANGAROO TOURS OPERADORA TURISTICA LTDA., registered with the CNPJ under number 05.571.510/0001-32, with headquarters in the City of São Paulo, at Alameda Santos, 2224, ANDAR 9 CONJ 91/92, Bairro Cerqueira Cesar, CEP 01418-200, (Kangaroo), recognizes and values the privacy of our clients, employees and business partners, and we are committed to ensuring that everyone will be informed about how their personal information will be used and kept secure.
Thus, this Privacy Policy establishes the terms of collection, treatment, and use of sensitive or non-sensitive information from customers, collaborators, suppliers, business partners, and other people who access the Kangaroo website (https://www.kangaroo.com.br) or any other means of digital communication, including their respective social networks.
When you consume the content, visit the site, make purchases or interact in any way with Kangaroo, you are aware that your personal information will be collected in the ways described in this Policy, under the rules of the General Personal Data Protection Act (Federal Law 13,709/2018).
Kangaroo, acting as Data Controller, is bound by the provisions of this Privacy Policy, namely:
1. Initial settings
Each time you read a capitalized term in this Policy, it means that it is a term with a specifically defined meaning.
Whenever the terms “Kangaroo”, “we” or “our” are mentioned, we are referring to the Kangaroo company; likewise, every time there is mention of the terms “you”, “your”, “your”, we are referring to You.
This Privacy Policy is applicable to all customers, employees, business partners, and other individuals who access the Kangaroo website.
We collect your personal data whenever you:
- Browse the Kangaroo website (https://www.kangaroo.com.br);
- Contract or use any of our products or services;
- Contact us through our service channels or social media.
This Privacy Policy is applicable to other forms of personal data collection that allow the provision or improvement of our services.
The practices described in this Privacy Policy only apply to the processing of your personal data in Brazil and are subject to applicable local laws, especially Law No. 13,709/2018 (General Personal Data Protection Law, or “LGPD”).
2. What data do we collect?
To register on all Kangaroo digital channels, the following personal data may be requested:
- Full name;
- Email;
- Telephone;
- Local.
When you browse our pages, we also collect:
- IP address of the device used to access the site;
- Interactions performed and site usage profile;
- Cookies;
- Device attributes, such as ID, operating system, browser, and model.
Some third parties receive part of this personal data to perform functions or services for Kangaroo, in accordance with its own policies, such as:
- RD STATION, marketing targeting tool;
- Google Analytics, behavioral analysis tool.
3. Data Collection Procedure
The collection of personal data occurs by browsing the site or filling out forms intended to offer marketing communications and promotions or to purchase products and services.
Consent will always be requested from the user who completes the form and, based on this consent, their personal data will be processed by Kangaroo, since consent is the free, specific, informed and unequivocal manifestation that the user authorizes Kangaroo to process their data.
By providing their personal data, the user is aware of and in accordance with the terms of the Kangaroo Privacy Policy and, at any time and at no cost, can revoke their consent.
4. Purpose of using personal data
Kangaroo uses your personal data to be able to provide a high-quality service and offer you the best products and services. Below we detail the purposes for which we use your personal data:
- Send promotional communications for products and services;
- Provision of the services and offer of the contracted products;
- Response to requests and questions;
- Contact by phone, email, SMS, WhatsApp, or other means of communication;
- Improvement of the services provided by us;
- To offer new products and services;
- Operationalization of new products and services;
- Marketing, prospecting, market research, opinion and promotion of our products and services, or those of our partners, including the provision of offers and sending information about products, services, news, features, content, news and other events relevant to maintaining the relationship with you;
- Recommendation of new services, products, or features of the application, including partner services that may interest you;
- Displaying advertising, whether on our site, social networks or on third-party sites;
- Generation of statistics, studies, research, and surveys pertaining to activities and behavior in the use of products or services;
- Prevention and resolution of technical or security problems;
- Regular exercise of Kangaroo's rights, including submitting documents in judicial, administrative, and arbitral proceedings, if necessary;
- Compliance with a court order, competent authority, or supervisory body;
- Compliance with a legal or regulatory obligation.
5. Sharing personal data
Kangaroo may share the data collected with companies in our economic group, business partners, authorities and regulatory bodies for different purposes, if necessary and requested.
Data will only be shared within the limits of our business and in accordance with this policy and with current legislation.
We inform you that personal data collection forms may be hosted on third-party sites or platforms and the communication pieces sent may use electronic messaging systems provided by third-party companies that provide these services.
6. Retention and deletion of your personal data
As long as you are a customer, collaborator, supplier, business partner, or visitor to our website and social media, Kangaroo, during the use of our products and services and for as long as we store your personal data, they will be kept in a secure and controlled environment.
When applicable, and even after the cancellation of the services or products, we may store your personal data for an additional period for auditing purposes, compliance with legal or regulatory obligations, for the regular exercise of rights, or also for the period necessary in accordance with the legal basis that justifies the retention of the data.
7. Your rights as a personal data subject
As of the entry into force of the LGPD, you, as a personal data subject, can exercise your rights vis-a-vis the controllers of your personal data. We explain it in detail below so that you understand in a clear and transparent way how to exercise your rights and our team will be ready to respond to any requests.
- Confirmation of the existence of personal data processing
The fact that you are a customer, collaborator, business partner or visitor to the Kangaroo website and social media already means that we process your personal data, even if this treatment is, among others, the storage of personal data in a secure and controlled environment. You can ask us to confirm that we have processed your personal data. - Access to personal data
You can request that we inform and provide the personal data that we hold about you. - Correction of incomplete, inaccurate or outdated personal data
If you find that your personal data is incomplete, inaccurate or out of date, you can request correction or supplementation. To do this, you will need to submit a document that proves the correct and current form of the personal data. - Anonymization, blocking or elimination of unnecessary, excessive, or data treated in non-compliance with the LGPD.
If any personal data is treated unnecessarily, in excess for the purpose for which it is intended, or in non-compliance with the LGPD, you can request that Kangaroo anonymize, block or delete such data, provided that the excess, lack of need, or non-compliance with the law is effectively verified. - Elimination of personal data processed with consent
If you have given consent to the processing of your personal data for specific purposes (and not necessary for the provision of our services or delivery of our products), you can request the deletion of that personal data. - Information from the companies with which Kangaroo shared or from which it received your personal data
You can request which third parties we share or from whom we receive your personal data. - Information about the possibility of not providing consent and about the consequences of refusing.
If your consent is necessary to access or use a certain product or service, you can ask us to clarify whether it is possible to provide that product or provide that service without your consent for the processing of your personal data, or what are the consequences of not providing consent in this case. - Revocation of consent
If you have given your consent to the processing of your personal data, you can request the revocation of this authorization. The revocation of consent may result in the termination of the services provided, but does not prevent the use of (i) anonymized data; and (ii) data whose treatment is based on another legal hypothesis provided for in the LGPD.
To exercise any of these rights, we ask that you contact us at “privacidade@kangaroo.com.br” and in order to enforce your rights, we may request proof of your identity, as a security measure, authentication and fraud prevention.
8. Cookie Policy
We can record the activities you carry out when using our site through cookies. Kangaroo makes use of the function to manage cookies, which are text files sent to the equipment used by the user to access the Kangaroo websites and which are stored there.
A “cookie” is a normally small information file that is identified by a name and can be transmitted to your browser by a site to which you connect. Your web browser will keep it for a period of time and then return it to the server each time you connect to it.
We use 3 (three) types of cookies on our sites:
Necessary cookies: these cookies are essential for you to use the features of our products and services. Without these cookies, the services you request, such as electronic payment, cannot be provided, and consequently you will not be able to browse the sites, make purchases, etc.
Functional cookies: these cookies are used to make the site work as well as possible. They are normally configured to respond to actions you take or to requests for services, such as to configure your privacy preferences, fill out forms, your chosen language, and other preferences. Normally, by not allowing these records, your experience as a user can be seriously affected.
Performance cookies: we use these cookies to measure and improve the performance of our site. They help us find out which pages are the most visited or least visited and see how visitors navigate the site. All information collected by such cookies is aggregated and is therefore anonymous. You can refuse or delete these cookies at any time, but in this case, we will not be able to determine when you visit the site and what your preferences are.
By accessing the Kangaroo websites and consenting to the use of cookies, the user declares to know and accept the use of a navigation data collection system with the use of cookies on their access device, being certain that the user can, at any time and free of charge, change permission, block or refuse the cookies used by the sites.
9. About data security
All information collected is stored on servers hosted in a public cloud, such as AWS Cloud Services, the private cloud of information technology providers. Kangaroo servers operate on modern and robust infrastructure following information security standards practiced by the market, in addition to active physical and logical security.
Personal data may also be stored by other means of technology that may arise in the future, always seeking to improve and improve our services and security.
We treat the security of your personal data with the utmost care, using internationally adopted standards and good practices such as:
- Continuous monitoring of the environment;
- Continuous information security analysis and testing in our systems, carried out by internal and external teams;
- Periodic audits.
10. Changes to the privacy policy
Kangaroo reserves the right to modify this Privacy Policy at any time.
As we value transparency and relationship with the owners, whenever any relevant condition of this Privacy Policy changes, these changes will be valid, effective and binding after the new version is published on our site or sent by e-mail to you.
By continuing to use our products and services after a change in the Privacy Policy, you will agree to the new conditions - but you can always express your disagreement through our service channels, if appropriate.
In the event that changes to this Privacy Policy result in changes in personal data processing practices that depend on your consent, we will request your consent with the new terms of the Privacy Policy in relation to the indicated data processing and purposes.
11. About consent
Throughout this Privacy Policy, we inform you that some personal data will only be collected with your consent.
By reading this Privacy Policy and clicking, at the end, on "I have read, I am aware of the conditions of processing my personal data and I provide my consent, when applicable, as described in this Privacy Policy. “, you consent to the processing of personal data in the ways indicated here.
It is worth remembering that the processing of your personal data is a necessary condition for us to provide our services and deliver our products to you. If you have questions about any of the terms explained here, we are available on our service channels to help you.
12. Do you have any questions? Talk to us!
If after reading this Privacy Policy you still have any questions, or for any reason you need to contact us for matters involving your personal data, you can contact our Personal Data Processor:
Responsible for the processing of personal data: ABC Tecnologia Comércio e Serviços em Informática Ltda.
Phone: (11)
4393-2403 Email: privacidade@kangaroo.com.br
We hope we have helped you better understand how we treat your data and we are available to answer questions and continue with an honest and transparent work.